Guidelines

Procedure for Organizing the Tour

If you are interested in an independent tour, we recommend you first look at our Independent Travelers for ideas and then let us know if you wish to modify any of the suggested itineraries according to your requirements. You can specify the sites you wish to visit and any other requirements such as hotel type on our Query form. We would then get back to you with a non-binding proposal within a short period of time.

To Book

If you are happy with our package, you should check available flights and make your flight bookings. Once you inform us of your arrival and departure dates, we’ll then book your accommodation and services according to your arrival and departure dates. After we confirm all your services, we’ll send you a detailed invoice for your review.

Method of Payment

After we send you the confirmation of services for your tour and your invoice, we will require your credit card details to be faxed to us 21 days before your arrival date in order to secure your booking. Your card will not be charged UNLESS in case of a last minute cancellation from your part or a no show. This would cover a 25% charge out of your total invoice as cancellation fees imposed by hotels and service providers. Your invoice can be settled upon arrival in Jordan by credit card, or in cash (US$ or Euros). We accept Visa, Master Card and American Express cards.

Insurance

Although we only use insured transportation, we recommend you to buy your own travel insurance when you buy your airline tickets.

Reservations

All reservations should be made in advance and confirmed in writing. We can supply you with your hotel’s own confirmation numbers for your reference should you require them.

Cancellations

If cancellation is made up to 15 days prior to arrival, no charge will be applied. A 25% charge will be applied for cancellations made less than 15 days prior to arrival. Some changes to these rules may apply during the peak season.

Responsibility of Jordan Customized

All participants are expected to be covered by travel insurance, hence Jordan Customized assumes no responsibility for accidents of any nature, injuries, delays, irregularities, discomforts, loss or damage to property or any damage however arising.

Alterations

Although we are flexible and will always try to accommodate any modifications as requested by the client where possible, any fees for modifications will be charged to the client.